Privacy Policy for Household Goods: Protecting Your Information Security

Thank you for choosing our household goods services (including kitchen items, cycling gear, and pet supplies). We understand the importance of personal information security, and have developed this Privacy Policy to clearly inform you how we collect, use, store, and protect your personal information, as well as the rights you have regarding your personal data. Please read this policy carefully before using our services. By continuing to use our services, you agree that we may process your personal information according to this policy.

1. Scope of Information Collection: Only Collecting Necessary Information

To provide you with core services such as product purchase, logistics delivery, and customer service inquiries, we will only collect the personal information necessary to fulfill these services and will not collect excessive information. The types of information we collect and their purposes are as follows:

• Identity Information: When you place an order for items such as a corkscrew, dish rack, or motorcycle/bike cup holder, we may collect your name, contact number, and email address (e.g., service@mail.ximorent.com may be used as a communication channel). If you use another email address for the order, we will collect that email instead.
• Shipping Address Information: To ensure accurate delivery of the products you purchased (e.g., silicone pot lid mats, thermal head covers, dog chew ropes, etc.), we will collect your detailed shipping address, including state, city, street, and house number. This information will only be used for logistics delivery and will be securely stored after the delivery is complete without being used for unrelated purposes.
• Order and Payment Information: The order number, product name, quantity, payment amount, and payment method (e.g., if you choose American Express, Mastercard, VISA, PayPal, or Klarna, we do not collect your full payment account information, only the payment status information from the payment platform) are collected to process orders, verify payments, and provide order inquiry services.
• Communication Records: When you contact customer service via email (service@mail.ximorent.com) with questions regarding products (e.g., how to use a motorcycle helmet phone mount), logistics progress (e.g., the shipping and arrival status of a plush cat bed), or after-sales needs, we collect your communication records to better resolve your issues and use them as reference for improving our services.

2. Information Usage Rules: Strictly Limited Use

The personal information we collect is only used in the following specific scenarios and will not be used beyond necessary purposes or for any unlisted purposes:

• Order Processing and Product Delivery: We use your name, contact information, and shipping address to arrange for product shipping (usually within 1-3 business days, excluding weekends and holidays) and coordinate with logistics providers to deliver your order (with an estimated delivery time of 12-15 business days). We will also notify you of logistics updates through your provided contact information.
• Customer Service Provision: Based on your inquiry and communication records, we will answer product questions, track order progress, and handle after-sales issues (such as return/exchange inquiries). Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00), and we will respond to your needs efficiently during these hours.
• Service Optimization and Security Assurance: After anonymizing and de-identifying the data, we use order data, communication records, etc., to analyze user needs, optimize product categories (e.g., adjusting inventory based on preferences for kitchen, cycling, and pet products), improve customer service quality, and identify and prevent fraudulent orders and risks, ensuring the security of your transactions.

3. Information Sharing Principles: Never Disclose Without Reason

We highly value your information security and will not sell or rent your personal information to any third party or individual. We will only share necessary information with third parties under the following circumstances, under strict controls and confidentiality agreements, and will ensure that these third parties comply with this Privacy Policy and relevant laws and regulations:

• Logistics Service Providers: To complete product delivery, we may share your name, contact information, and shipping address with logistics service providers. These providers can only use this information for delivery purposes and must destroy or return the information after the delivery is completed.
• Payment Service Providers: When you pay via PayPal, Klarna, or other third-party payment platforms, we will provide payment service providers with information such as the order number and payment amount to complete payment verification and transaction settlement. These service providers will protect your payment-related information according to their own privacy policies.
• Legal and Regulatory Requirements: If required by laws, judicial authorities, or regulatory agencies, we may need to provide your personal information to the relevant departments. In this case, we will provide the necessary information as required by law and, whenever possible, inform you in advance (unless prohibited by law).

4. Information Protection Measures: Multi-layered Security

We implement various technical and managerial measures to comprehensively protect your personal information from being leaked, lost, altered, or misused:

• Technical Security Protection: We use SSL encryption technology to protect the transmission of your information on our website or app. We also use firewalls, data encryption storage, and other technologies to prevent unauthorized access to your information. Additionally, we regularly conduct security checks and vulnerability fixes on our information systems to enhance the system's security capabilities.
• Management Process Standards: We have established strict information management systems, defining the internal access rights to personal data. Only necessary staff have access to personal information, and all staff members who handle personal data must sign confidentiality agreements and receive regular information security training. We record all stages of information collection, usage, and storage for traceability and supervision.
• Information Storage Duration: During your use of our services and within the legally required minimum retention period after the service ends, we will store your personal information securely. After the retention period expires, we will securely delete or anonymize the information (e.g., through data destruction or formatting), and it will no longer be used for any services.

5. User Rights Protection: You Have Control Over Your Information

You have the right to access, correct, delete, and withdraw your consent for the collection and use of your personal information. We provide convenient ways for you to exercise these rights:

• Information Query and Correction: If you need to query or correct personal information (e.g., change your shipping address, update your contact number), you can contact us via the customer service email service@mail.ximorent.com. After verifying your identity, we will assist you in completing the query or correction within 1-2 business days.
• Information Deletion and Account Cancellation: If you no longer wish to use our services, you can request the deletion of personal information or account cancellation. After verifying your identity, we will delete your information or cancel your account within 7 business days (unless required by law to retain certain data) and inform you of the result.
• Withdrawal of Consent: You may withdraw your consent to the collection and use of personal information at any time (e.g., if you no longer wish to receive order status notifications). Please notify us via the customer service email, and after withdrawing consent, we will stop collecting and using the relevant information. However, this will not affect the legitimacy of any prior data processing actions based on your consent.

6. Policy Updates and Notification

As our business evolves or as laws and regulations change, we may update this Privacy Policy. The updated policy will be prominently posted on our official website, app, or order page for at least 7 days. If the update involves significant changes to your core rights (such as changes in the scope of information collection or sharing rules), we will notify you via your registered email (e.g., service@mail.ximorent.com, or another email if you used a different one) or by SMS. You can review the updates during the notice period, and if you continue using our services, you agree to the updated Privacy Policy.

7. Contact Us

If you have any questions about this Privacy Policy or believe that your personal information rights have been violated, please contact us using the following:

• Official Email: service@mail.ximorent.com
• Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)

We will communicate with you within 1-3 business days after receiving your inquiry or complaint to resolve your issue and protect your personal information rights.

This Privacy Policy takes effect from the date of publication, and we retain the final interpretation rights. Thank you for your understanding and trust in our privacy protection efforts. We will continue to improve our information protection measures to provide you with a safer and more secure shopping experience for household goods.