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Frequently Asked Questions (FAQ) for Household Goods: Answering Your Shopping Inquiries

Thank you for your interest in our household products (including kitchen items, cycling gear, and pet supplies)! To make your shopping process smoother, we have compiled a list of frequently asked questions and their answers. If you have any other inquiries, feel free to contact us via our official email at service@mail.ximorent.com.

1. Payment-Related Questions

1.1. What payment methods do you support?

We support multiple convenient and secure payment methods to meet the needs of different users, including American Express, Mastercard, VISA, PayPal, and Klarna (Buy Now, Pay Later). You can choose the payment method that suits you best during checkout. All payment processes are encrypted to ensure the safety of your funds.

1.2. Does the price of the product include taxes? Are there any additional fees?

No need to worry about extra fees! The price of all products displayed on the website (such as corkscrews, dish racks, motorcycle/bike cup holders, etc.) already includes relevant local taxes (e.g., sales tax) in the USA. There are no "post-purchase taxes" or "extra charges upon delivery." The final payment amount is the same as the price shown on the product page, allowing you to accurately calculate your budget before shopping, avoiding unexpected expenses.

2. Shipping and Delivery Questions

2.1. How long does it take to ship my order? Will shipments be made on weekends or holidays?

Once you have successfully placed and paid for your order, we will process it as quickly as possible. Normally, orders will be shipped within 1-3 business days (excluding weekends and U.S. public holidays). Please note that we do not ship on weekends (Saturday and Sunday) or U.S. public holidays (such as Independence Day, Thanksgiving, etc.). Shipping times will be adjusted accordingly (for example, if an order is placed on Friday, shipping will begin on the following Monday).

2.2. How long will it take to receive my order? Will there be delays for remote areas?

Once your order is shipped, the actual delivery time is typically 12-15 business days (from the shipping date, excluding weekends and public holidays). Delivery times may be slightly extended for remote areas (such as rural areas or islands) due to additional logistics handling. We will keep you updated with real-time tracking information, and you can always contact our customer service at service@mail.ximorent.com for any inquiries (Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00).

2.3. How can I track my order?

After your order has been shipped, we will send the tracking number and link to your registered email (the one you used to place the order), and the logistics information will also be updated in your account under the "Order Center." Simply copy the tracking number and paste it into the relevant logistics platform (e.g., USPS, UPS, etc., depending on the carrier notified at the time of shipment) to track your package’s location, shipping progress, and estimated delivery time.

3. Product-Related Questions

3.1. What product categories do you sell? What specific items are included?

We focus on household goods for the U.S. market. Our main product categories include:

All products are carefully selected to ensure quality and can meet your needs in the kitchen, cycling, and pet care.

3.2. Are there detailed descriptions for size, material, etc.? Where can I view them?

Each product detail page clearly displays "size parameters," "material descriptions," and "usage scenarios" (e.g., the dish rack will list the dimensions and compatible sink types, the thermal head cover will describe the material composition and temperature range). Simply click on the product image or name to enter the detail page and scroll down to the "Product Specifications" section to view these details. If you have further questions (e.g., "Is the motorcycle cup holder compatible with my bike model?"), feel free to contact customer service via email, and we will provide more precise answers.

4. Customer Service and After-Sales Questions

4.1. What are your customer service hours, and how can I contact you?

Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (UTC+8:00). We do not offer customer service on weekends or public holidays, but any messages left will be prioritized for a reply on the next business day. You can contact us via our official email, service@mail.ximorent.com, for inquiries about order tracking, logistics, product information, or after-sales requests. We will respond within 1-2 business days to ensure your issues are resolved promptly.

4.2. What should I do if I receive a product with quality issues?

If you receive a product with a quality issue (e.g., a corkscrew that doesn’t work, a damaged plush cat bed), please contact customer service within 14 days of receiving the product. Provide the following information: order number, product name, a description of the issue, and clear photos of the problem. After customer service reviews the issue, we will arrange for free return or exchange service to ensure your rights are protected.

5. Other Common Questions

5.1. Can I modify my order information (e.g., delivery address, product model)?

If you need to modify your order information (e.g., change the delivery address or replace the product model), please contact customer service within 24 hours of placing the order and mention "Modify Order + Order Number." If the order has already entered the shipping process (e.g., "Pending Shipment" or "Shipped"), changes cannot be made, so please carefully review the order details before submitting to avoid unnecessary issues.

5.2. Does the product support returns or exchanges? What is the return/exchange period?

We support 14-day returns or exchanges without any reason (except for some special products, as indicated on the product detail page). If the product is in new, unused condition, with intact packaging (no damage or stains), and not caused by user damage, you can request a return or exchange within 14 days of receiving the item. For detailed return/exchange processes and requirements, feel free to contact customer service via email, and we will provide detailed instructions.