U.S. Household Goods Information Guide
Dear valued customer, thank you for your interest in our U.S. household goods services! To help you quickly understand the scope of our business, product categories, and core services, we have organized the following key information. If you have any further questions, feel free to contact us through our official channels.
1. Business Scope and Core Categories
We focus on selling household goods in the U.S. market, with an emphasis on three high-frequency daily life scenarios: kitchen, cycling, and pets. We carefully select practical, high-cost performance products to cover your daily needs:
- Kitchen Goods: Includes corkscrews (easy to open bottles), dish racks (for quick water drainage), peelers (for efficient food preparation), and silicone pot lid mats (to protect your countertops from oil stains), all designed to help simplify kitchen tasks and improve cooking efficiency.
- Cycling Goods: Includes cup holders (suitable for both motorcycles and bicycles for hydration during rides), thermal head covers (to protect against cold winds), adjustable bungee straps (to securely hold luggage), and helmet phone mounts (for safe navigation), providing safety and convenience for your cycling journeys.
- Pet Goods: Includes chew ropes for dogs (made of natural materials to protect oral health) and plush cat beds (to create a warm resting space for cats), ensuring comfort and care for your pets.
2. Core Service Timelines
- Logistics and Shipping: After you place your order and complete the payment, we will ship within 1-3 business days (excluding weekends and U.S. public holidays; shipping will be delayed accordingly). We strive to ensure that your products leave our warehouse as quickly as possible.
- Delivery Time: After shipment, due to factors such as logistics routes and regional differences, the actual delivery time will be 12-15 business days (excluding weekends and holidays). For remote areas, delivery may take slightly longer, and you can track your logistics status in real-time.
- Customer Service Response Time: If you have any product inquiries, order tracking requests, or after-sales service needs, you can contact our customer service team. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). We will respond to your request within 1-2 business days and provide professional assistance.
3. Official Contact Information
If you need to inquire about product details, report an issue, or have other service needs, please contact us through the following official channels:
- Official Email: service@mail.ximorent.com
- Email Communication Tip: When sending an email, please include the type of request (e.g., "Product Inquiry - Motorcycle Cup Holder" or "Order Inquiry - XXX Order Number") and provide necessary information (such as order screenshots, product issue photos) to help us handle your request more efficiently.
4. Friendly Reminders
- All product information (such as specifications, materials, prices) is subject to the information displayed on our official platform. If there are updates to the product information, they will be promptly announced on the platform.
- Before placing an order, please carefully check the delivery address, contact number, and other details to ensure accuracy and avoid delivery issues caused by incorrect information.
- After receiving your products, we recommend you check them promptly. If you find any damages, missing items, or other issues, you can contact our customer service via email within 14 days of receiving the product to request after-sales support.
We are committed to providing you with high-quality household goods and services. We hope the above information helps facilitate your shopping experience and we look forward to being your reliable household partner in your U.S. life!
