Payment Policy for Household Goods: Secure, Convenient, and Transparent Pricing

Thank you for choosing our household products (including kitchen items, cycling gear, and pet supplies)! To make the payment process more secure and smooth, we have developed the following clear payment policy, which details payment methods, price composition, and security measures. If you have any questions, feel free to contact us via our official email at service@mail.ximorent.com.

1. Supported Payment Methods

We understand that different users have different payment preferences, so we offer various secure and convenient payment methods to meet your needs when purchasing items such as corkscrews, dish racks, motorcycle/bike cup holders, and more. These include:

• Credit Card Payments: We support the three major credit card brands: American Express, Mastercard, and VISA. During checkout, you simply enter your credit card number, expiration date, and security code to quickly complete your payment. All credit card transactions are processed through encrypted channels to ensure the security of your card information and prevent leaks.
• E-Wallet Payments: We support PayPal. If you have a registered PayPal account, you can complete your payment using the associated payment method (such as a linked credit card or balance) without re-entering your credit card details, simplifying the payment process. This also enhances payment security through PayPal's secure system.
• Buy Now, Pay Later (Klarna): We also support Klarna’s payment option. When you choose this method, you can enjoy flexible payment plans (details are displayed on the Klarna page). This allows you to receive your items while easing the burden of a lump-sum payment, providing greater flexibility, all while benefiting from Klarna's security protection for your information and funds.

2. Price Composition: Taxes Included, No Additional Fees

All product prices you see on our platform (whether it's a corkscrew, dish rack, thermal head cover, adjustable bungee cord, or pet products like chew ropes and plush cat beds) already include applicable local taxes in the USA (e.g., sales tax). There are no additional charges like "post-purchase tax" or "extra charges upon delivery."

The "Total Price" displayed during checkout is the final amount you will pay. You will not incur any hidden fees (e.g., handling or service fees). After adding items to your cart, you can clearly review the unit price, quantity, and total price of each product to precisely calculate your shopping budget and avoid confusion due to unclear fees.

3. Payment Security Guarantee

• Encryption Protection: We use industry-leading encryption technologies (SSL encryption) to encrypt all the information you submit during the payment process (including credit card details and account information). This ensures that your personal and payment information is safe from theft or tampering during transmission.
• Legitimate Transaction Channels: All payment methods are integrated through official partners, including well-known and secure service providers such as credit card companies, PayPal, and Klarna. These providers have robust risk control systems in place to prevent fraudulent transactions, ensuring the safety of your funds.
• Order Confirmation Mechanism: After completing the payment, we will immediately send a "Payment Success Confirmation Email" to your registered email. This email will include key information such as the order number, product details, payment amount, and payment method. If you do not receive the confirmation email or have any questions about the payment status, please contact customer service at service@mail.ximorent.com (Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00). We will assist you in verifying the payment status and ensuring that the order and payment information match.

4. Payment-Related Considerations

• Payment Deadline: Please complete the payment within 24 hours after placing your order to avoid automatic cancellation of the order due to timeout, which may affect your purchase. If you encounter issues such as payment delays or failures, try switching the payment method or contact customer service for assistance (e.g., issues with credit card limits or network problems).
• Order and Payment Matching: Each payment must correspond to a unique order. Please do not combine payments for multiple orders to avoid mismatching order and payment information, which could delay order processing. If you're purchasing multiple items, we recommend checking out through the shopping cart, which generates a single order for payment.
• Refunds: If you apply for a refund later due to product issues or personal reasons (in accordance with the return and exchange policy), the refund will be processed through the same payment method used. For example, orders paid by credit card will be refunded to the original credit card account; orders paid via PayPal will be refunded to the PayPal account balance or linked bank account. Refund processing times depend on the payment platform and the bank's processing time, typically within 3-7 business days.

We always prioritize ensuring the security of your payment and improving your payment experience. If you have any questions during the payment process or further inquiries about our payment policy, feel free to contact customer service at service@mail.ximorent.com. We are here to assist you and ensure a seamless shopping experience from payment to delivery!