Shipping Policy for Household Goods: Free Delivery, Transparent Pricing with No Additional Fees

Thank you for choosing our household products! Whether it's the corkscrew or dish rack to enhance kitchen efficiency, the motorcycle/bike cup holder or thermal head cover for cycling safety, or the dog chew rope and plush cat bed to care for your pets, we are committed to providing you with a convenient and hassle-free shopping experience. Below is a detailed explanation of our shipping policy to help you understand every step of the order delivery process:

1. Free Shipping: No Minimum Order Requirement

To allow you to purchase your desired products at an affordable price, we offer free shipping on all orders with no minimum purchase requirement. Whether you're buying a single corkscrew or combining cycling gear and pet supplies, there are no extra shipping fees. You’ll enjoy direct delivery from our warehouse to your door, ensuring that the “price you see is the price you pay,” with no hidden costs.

2. Transparent Pricing: Taxes Included, No Additional Payments

The price of the product you see when placing an order includes all applicable local taxes (such as sales tax) in the USA. There will be no additional charges when you receive the product or during any future steps. For example, the price shown for a silicone pot lid mat or a motorcycle helmet phone mount is the final price you will pay. This allows you to accurately calculate your spending before making a purchase, avoiding any budget discrepancies due to additional taxes, and ensuring a worry-free shopping experience.

3. Shipping Time: Quick Processing and On-Time Dispatch

After you successfully place an order, we will process and ship your items as quickly as possible. Normally, your order will be shipped within 1-3 business days (excluding weekends and U.S. public holidays; shipping times will be adjusted accordingly). We conduct strict quality checks and packaging protection to ensure that kitchen items like corkscrews and dish racks, cycling gear like adjustable bungee cords and thermal head covers, and pet items like chew ropes and plush cat beds are undamaged and clean before dispatching.

4. Arrival Time: Reasonable Estimates and Clear Delivery Dates

Once the product is shipped, you can track the delivery progress via your order details or tracking information. Due to logistics routes and regional differences, the actual delivery time is estimated to be 12-15 business days (from the shipping date, excluding weekends and public holidays). If your product needs to be shipped to a remote area, the delivery time may be slightly extended. We will continuously update the logistics status, and you can always contact customer service via service@mail.ximorent.com to inquire (Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM UTC+8:00). Our team will provide you with detailed logistics tracking assistance.

5. Logistics Tracking: Real-Time Updates on Your Shipment

After your order has been shipped, we will send the tracking number and query methods to your registered email or order notification. You can use the corresponding logistics platform to check the current location, shipping progress, and estimated delivery time of your product in real time, allowing you to track your shipment and avoid missing the delivery. If any abnormalities arise during the tracking process (e.g., the tracking information has not been updated for an extended period or the package shows irregularities), please contact our customer service. We will promptly coordinate with the logistics company to ensure your product is delivered smoothly.

6. Special Notes: Impact of Force Majeure

If shipping is delayed due to force majeure factors (such as severe weather, natural disasters, temporary control measures at logistics hubs, etc.), we will notify you of the situation promptly via official channels or email and will strive to coordinate logistics resources to minimize the impact on delivery times. We kindly ask for your understanding of delays caused by such uncontrollable factors, and we will follow up with the order status to ensure the product is safely delivered.

We always prioritize customer needs and continuously optimize our shipping services to ensure that every item is delivered efficiently and safely to your hands. If you have any questions about our shipping policy or need assistance during the delivery process, feel free to contact us at service@mail.ximorent.com. We are dedicated to providing you with a seamless shopping experience for your household goods in the USA!